Your self-catering apartment is well equipped with amenities and supplies to commence your stay.  

During your stay, rubbish and recycling can be discarded in the rubbish collection bins at your property – or please contact Reception to arrange a collection by our team.

• A weekly Full Clean of the apartment is provided to guests who book for 7+ nights, where your beds are made with fresh linen, all towels and used amenities replaced and the apartment vacuumed and mopped.
• An Express Daily Service is available at an additional cost – please contact Reception to arrange during your stay. The express service includes making the beds with existing linen, replacing used towels and amenities and removing the rubbish.

Sullivans Cove Apartments is committed to following all Tasmanian Government and health guidelines to incorporate COVID-safety into our day-to-day practices.     Our apartments are thoroughly cleaned after each departure and surfaces sanitised. 

We request that our guests respect any social distancing guidelines and adhere to maximum occupancy limits throughout their stay.

As limited parking is available we recommend booking parking in advance to better ensure availability. 

Where onsite parking is fully booked, we may be able to offer overflow parking at one of our other locations or recommend nearby public parking options.

• IXL Apartments  – undercover parking available at an additional cost.  Height clearance 2.0-2.1m
• Gibsons Mill Apartments – very limited undercover parking available at an additional cost.  Height clearance 1.8 / 2.0m.
• Wapping Apartments undercover parking available at an additional cost.  Height clearance 2.0-2.1m
• Battery Point Apartments – private offstreet parking available (no cost).  Height limits of 2m may apply depending on location.

While we do love animals, pets are not permitted in our apartments.

There are a number of pet minding services available in the Hobart area.

• Our apartments are strictly non-smoking inside. Any evidence of smoking inside the apartment will result in a minimum $500 charge.
• If your apartment has a balcony, then smoking is permitted on the balcony only if the door to the balcony remains closed all the time and cigarettes butts are extinguished and disposed of in the ash-tray provided.
• Any form of smoking is prohibited inside the apartment, including but not limited to: Cigarettes, Cigars, Tobacco Pipe, Herbal Smoking, Vaping.

For the comfort of all of our guests and residents, Sullivans Cove Apartments has a strict No Function / No Noise policy for all apartments.    Guests may be asked to leave immediately at the first sign of trouble or complaint, with no refund offered.

Check-in is available from 2.00pm.

Reception for all apartments is from our central office at 21 Hunter Street, Hobart.
Please note: As we are a collection of apartments around Hobart’s waterfront precinct and Battery Point, your apartment may be located in a different location to our Reception office. All apartments are located within a 2-15 minute walk of the Reception office. 

Our central Sullivans Cove Apartments office is located in at 21 Hunter Street, Hobart (beside the Drunken Admiral Restaurant).

1) Arriving by car 

As we have a limited number of parking spaces available, please advise us if you require car parking for your stay. Parking costs may apply (depending on location).

For check-in, public parking is available on Hunter Street in the vicinity of the Drunken Admiral Restaurant and Henry Jones Art Hotel. Please note that Hunter street is a voucher-parking zone charged by the Hobart City Council from 8am – 8pm daily. Sullivans Cove Apartments does not take any responsibility for any parking tickets incurred while checking into our central check in office. 

At check in you will be provided with directions to your apartment location and reserved parking, so we suggest you leave other guests and luggage in your vehicle while you check in. 

2) Arriving by Taxi / Uber 

Please ask your taxi driver to drop you as close as possible to the Drunken Admiral Restaurant at 19 Hunter Street. As we have a number of apartment locations around Hobart’s waterfront your apartment may be in a different location to our office – we suggest you keep your taxi/uber waiting (and luggage in the vehicle) as the taxi can then transport you to your apartment following check-in.   

3) Arriving by SkyBus (Airport shuttle service) 

The Skybus will drop passengers at the Grand Chancellor Hotel on Campbell St, near the intersection with Davey Street. Our Reception office at 21 Hunter Street is located approximately 200m along Hunter Street. 

We will do our best to accommodate a complimentary early check-in where possible.  We are happy to look after your luggage at Reception on your arrival in Hobart and make contact if the apartment becomes available for an early checkin.

Once our Reception office is closed, we have a simple procedure to make your after-hours check-in as easy as possible.  Your apartment keys will be available from a secure collection point located at 3 Evans Street – the main entrance to the IXL Apartments.

If your arrival time is expected to be after 5pm please contact our office to arrange an after-hours check-in. All after-hours check ins will be required to provide a mobile contact number and credit card details prior to arrival. The access pin code for the after-hours mailbox will be sent via SMS text on the day of arrival.

Check-out: up to 10.00am

An Express Check-Out is available directly from your apartment – we request that you leave your room keys and remote control to the car park (if applicable) in the envelope provided on the kitchen bench in your apartment.

• If you would like to request a late checkout please contact us directly to discuss availability.  While every effort will be made to accommodate requests for a late check-out, this will depend on availability.
• For a complimentary late checkout, please contact our office the day before departure and we will endeavour to accommodate your request.
• A guaranteed late checkout can be arranged in advance (at an additional cost – typically 50% of the nightly rate and subject to availability).

• The simplest way is to use our online booking system. It’s quick, easy and we get all the information right up front. It saves a lot of time and unnecessary emails.
• Not sure where to start? Confused by all the options? We are here to help, please contact us to discuss your needs via email or phone.

• We accept payment by Debit / Credit card* (Visa, MasterCard, American Express, Diners) or via direct bank transfer.
• *Surcharges apply for debit/credit card payments (from 1.6 – 2.2%)
• Valid debit/credit card details are required upon check-in.
• All prices and payments are in Australian Dollars.

• While we require your debit/credit card details to confirm your booking, there is no deposit required at the time of booking (unless booking within 7 days of arrival).
• Full payment is due a minimum of 7 days prior to arrival.

As our apartments are individually owned and furnished however, the décor of your apartment may differ from the apartment online.

• Bond $250 – $500 [dependant on apartment type] at check-in.A higher security bond up to $1000 may be required for larger groups.
• This amount is due prior to checkin and is fully refundable* once the apartment has been checked after departure.
• *Any incidental damage or extra charges incurred will be taken out of the bond prior to refunding the balance.
• The refund of security bond will be arranged as soon as practically possible following a satisfactory inspection of the premises after guests have vacated.

• While all of our apartment types have different bedding options, we can provide the option of some single beds in most of our apartments.  Please ask at the time of booking.
• At short notice this may not be available due to the time, and staff required to change. Bedding configuration needs to be pre-organised.

• We have port-a-cots, high chairs and a couple of baby-gates (for stairs) available for hire during your stay – please contact us for current rates.
• All baby equipment requires booking in advance, as we have a limited number of each item available.
• With each port-a-cot we provide two sheets, a baby blanket and towels.  We do not provide any additional foam mattress other than the original cot insert.  Foam mattresses are available by request.

We understand that plans change and you may need to cancel your booking.   We do recommend all guests consider travel insurance that protects against unforeseen cancellations and changes to your travel plans.

Please refer to our Terms and Conditions for the relevant cancellation policy for your booking.

Go here for our Terms and Conditions