Are the apartments serviced?
What about Covid-19?
Is parking available?
Are pets welcome?
Is smoking allowed in the apartments?
Do you allow parties or special events?
Your self-catering apartment is well equipped with amenities and supplies to commence your stay.
During your stay, rubbish and recycling can be discarded in the rubbish collection bins at your property – or please contact Reception to arrange a collection by our team.
Sullivans Cove Apartments is committed to following all Tasmanian Government and health guidelines to incorporate COVID-safety into our day-to-day practices. Our apartments are thoroughly cleaned after each departure and surfaces sanitised.
We request that our guests respect any social distancing guidelines and adhere to maximum occupancy limits throughout their stay.
As limited parking is available we recommend booking parking in advance to better ensure availability.
Where onsite parking is fully booked, we may be able to offer overflow parking at one of our other locations or recommend nearby public parking options.
While we do love animals, pets are not permitted in our apartments.
There are a number of pet minding services available in the Hobart area.
For the comfort of all of our guests and residents, Sullivans Cove Apartments has a strict No Function / No Noise policy for all apartments. Guests may be asked to leave immediately at the first sign of trouble or complaint, with no refund offered.
What is the Check-In process?
How do I check-in during office hours?
Can I get an early check-in?
How do I arrange check-in after office hours?
What time is checkout?
Can I get a Late Checkout?
Check-in is available from 2.00pm.
Reception for all apartments is from our central office at 21 Hunter Street, Hobart.
Please note: As we are a collection of apartments around Hobart’s waterfront precinct and Battery Point, your apartment may be located in a different location to our Reception office. All apartments are located within a 2-15 minute walk of the Reception office.
Our central Sullivans Cove Apartments office is located in at 21 Hunter Street, Hobart (beside the Drunken Admiral Restaurant).
1) Arriving by car
As we have a limited number of parking spaces available, please advise us if you require car parking for your stay. Parking costs may apply (depending on location).
For check-in, public parking is available on Hunter Street in the vicinity of the Drunken Admiral Restaurant and Henry Jones Art Hotel. Please note that Hunter street is a voucher-parking zone charged by the Hobart City Council from 8am – 8pm daily. Sullivans Cove Apartments does not take any responsibility for any parking tickets incurred while checking into our central check in office.
At check in you will be provided with directions to your apartment location and reserved parking, so we suggest you leave other guests and luggage in your vehicle while you check in.
2) Arriving by Taxi / Uber
Please ask your taxi driver to drop you as close as possible to the Drunken Admiral Restaurant at 19 Hunter Street. As we have a number of apartment locations around Hobart’s waterfront your apartment may be in a different location to our office – we suggest you keep your taxi/uber waiting (and luggage in the vehicle) as the taxi can then transport you to your apartment following check-in.
3) Arriving by SkyBus (Airport shuttle service)
The Skybus will drop passengers at the Grand Chancellor Hotel on Campbell St, near the intersection with Davey Street. Our Reception office at 21 Hunter Street is located approximately 200m along Hunter Street.
We will do our best to accommodate a complimentary early check-in where possible. We are happy to look after your luggage at Reception on your arrival in Hobart and make contact if the apartment becomes available for an early checkin.
Once our Reception office is closed, we have a simple procedure to make your after-hours check-in as easy as possible. Your apartment keys will be available from a secure collection point located at 3 Evans Street – the main entrance to the IXL Apartments.
If your arrival time is expected to be after 5pm please contact our office to arrange an after-hours check-in. All after-hours check ins will be required to provide a mobile contact number and credit card details prior to arrival. The access pin code for the after-hours mailbox will be sent via SMS text on the day of arrival.
Check-out: up to 10.00am
An Express Check-Out is available directly from your apartment – we request that you leave your room keys and remote control to the car park (if applicable) in the envelope provided on the kitchen bench in your apartment.
How do I make a Booking?
What forms of payment do you accept?
Is a deposit required?
Is the apartment I see online the one I get?
Do you require a security bond?
What if we require single beds?
Do you have port-a-cots, rollaway beds or high chairs available?
What if I need to cancel?
As our apartments are individually owned and furnished however, the décor of your apartment may differ from the apartment online.
We understand that plans change and you may need to cancel your booking. We do recommend all guests consider travel insurance that protects against unforeseen cancellations and changes to your travel plans.
Please refer to our Terms and Conditions for the relevant cancellation policy for your booking.
Go here for our Terms and Conditions